terms and warranties
One Year Limited Warranty
AV Clarinets, Barrels, and Bells
AV Clarinets are covered against defects in workmanship, materials, and manufacturing for one year from date of purchase. This warranty applies only to the original purchaser, and only when the original purchase is made from an authorized AV Clarinet Dealer or AV Clarinet Affiliated Website.
To receive warranty service, please contact the AV Clarinet Dealer or Website where the original purchase was made. If that is not possible, please contact AV Clarinets at: 1978 Del Amo Blvd. Unit B Torrance, California 90501 USA.
Warranty work requires prior authorization from AV Clarinets or the Dealer or Website where the instrument was purchased. Proof of purchase must be presented at the time of warranty request.
AV Clarinets does not guarantee against deterioration from perspiration, high humidity, extreme temperatures, oxidation or tarnish of finishes, or other external causes. AV Clarinets' warranty also excludes liability for damage done to finish or plating by excess polishing or pressure or use of a polishing cloth or any other product that takes the plating off. Use a soft cloth, free of chemicals for all finishes. Wipe the fingerprints off of the keywork, and dry any moisture off the inside and outside of the instrument as often as possible. Try to avoid extreme temperature changes, as this is what causes cracks in the wood.
Instruments that have been altered in any way, or with the identification numbers removed or changed are not eligible for warranty. AV Clarinets' warranty excludes liability for any incidental or consequential damages. Our warranty does not cover damage resulting from abuse, negligence, accidents, or lack of reasonable maintenance.
Our warranty does not cover wear and tear on pads, corks, felts, and adjustments under normal use. Regulation or poor quality repair work done to the instrument by a local repairman is done at your own risk. If your instrument needs repair, please use a competent repair person or return the instrument to us.
We will give you an estimate of cost before we start any repair.
Please note: All warranty repair must be accompanied by a copy of the original sales receipt.
Warranty repair does not include normal wear and tear to the instrument.
Problems with any new purchases of AV Clarinets must be reported with 7 days from the receipt of the instrument.
Please contact us at: warranty@AVClarinets.Com
Any claims made by the purchaser must be verified at the warehouse in Torrance, CA. The decision to refund the purchase price will be made by AV Clarinets
If the instrument is not returned in new or the same condition it was sent in, then there will be a 10% restocking charge plus the cost of any repairs that need to be done to bring the instrument to new condition.
We will return the shipping cost for you to send the instrument back to the warehouse in Torrance California, and the price paid for the instrument if it is in the same condition when it left the warehouse.